Property Operations
Showing Downtown Plaza by default. Use the header property selector to switch hotels.
Scope to Downtown Plaza
Front Desk · answer time
1.6 min
184 interactions today
Housekeeping · turnaround
8.2 min
142 requests today
Maintenance · open vs. closed
4 / 31
Escalations vs. total today
Concierge · response
2.1 min
96% SLA compliance
Department activity — Downtown Plaza
420 rooms · Chicago
| Department | Requests today | Avg. response (min) | Escalations | SLA compliance |
|---|---|---|---|---|
| Front Desk | 184 | 1.6 | 3 | 97% |
| Housekeeping | 142 | 8.2 | 2 | 94% |
| Maintenance | 31 | 22.4 | 4 | 88% |
| Concierge | 76 | 2.1 | 1 | 96% |
| Reservations | 112 | 1.4 | 0 | 99% |
Activity by shift — Downtown Plaza
Department requests from the table above, distributed across shifts. Line shows weighted avg response.