Integrations & Data Sources
An analytics layer for Mitel hospitality communications — not a replacement for them.
Architecture
Data flows from Mitel and PMS systems into MindMaking, which produces outputs for leadership and on-property teams.
Mitel Communications
Call records · extensions · department tags
PMS / Hotel Systems
Room status · guest profile · check-in/out
MindMaking
Analytics & intelligence layer
Outputs
Dashboards · alerts · reports
Mitel hospitality telephony
Primary
- Call detail records with extension-to-department mapping
- Inbound, outbound, and internal extension activity
- Wake-up calls and IVR interactions
- Hold, transfer, and abandonment signals
PMS / hotel system context
Context
- Room status (clean, dirty, out-of-service, occupied)
- Guest profile, loyalty tier, and stay dates
- Check-in / check-out events
- Open service requests and work orders
Conversation intelligence
Optional
- Voice transcription where policy permits
- Topic, sentiment, and intent classification
- Detection of unresolved or repeat issues
- Compliance with brand-standard greetings
MindMaking for Mitel Hospitality is an analytics and intelligence layer that sits on top of Mitel's communications and PMS-connected workflows. It does not replace Mitel's platforms — it increases their value by turning existing call, request, and workflow data into decisions for hotel leadership and on-property teams.