Portfolio Benchmarking
Side-by-side communications performance across all properties under management.
Portfolio score
87
Grade B+
Weighted across response, resolution, escalations & answered-call rate.
Top performer
Grand Meridian
Sub-2 minute response, 96% resolution.
Needs attention
Desert Vista Inn
After-hours maintenance & missed front-desk calls.
Cross-property comparison
5 normalized metrics — higher is better. Click a property to filter the page.
All properties
Communications scorecard, lowest to highest grade
| Property | City | Avg response (min) | Resolution % | Escalations | Missed calls % | Score |
|---|---|---|---|---|---|---|
| Grand Meridian | New York | 1.5 | 96 | 4 | 1.4 | 95 · A |
| Downtown Plaza | Chicago | 1.8 | 94 | 6 | 2.1 | 92 · A |
| Harborfront Resort | Seattle | 2.1 | 91 | 9 | 3 | 88 · B |
| Lakeview Conference Hotel | Minneapolis | 2.3 | 90 | 8 | 3.6 | 86 · B |
| Airport Suites | Atlanta | 2.6 | 89 | 11 | 4.3 | 84 · B |
| Beachline Boutique | Miami | 2.9 | 87 | 10 | 4.8 | 80 · B |
| Desert Vista Inn | Phoenix | 3.4 | 82 | 14 | 6.2 | 74 · C |