Executive Overview
How Mitel hospitality communications are shaping guest experience and operations across the portfolio this week.
Live · 7 properties
Guest comms events today
8,421
6.2%Calls, requests & IVR interactions
Missed high-priority requests
14
22.4%vs. prior 7-day average
Avg. response time
2.3 min
8.1%Across all departments
Reservation opportunity score
78/100
4.5%Inbound calls with conversion potential
Communications volume & response time
Last 30 days, portfolio-wide
This week, in plain English
Communications impact on guest experience
Response times improved 8% week-over-week, driven by Front Desk pickup at Grand Meridian and Downtown Plaza.
Desert Vista Inn remains the outlier — after-hours maintenance escalations are aging past SLA and pulling its portfolio grade down.
Reservations show a rising conversion opportunity score (+4.5 pts): more inbound calls are reaching live agents within 2 rings.
Top performers — fastest response, highest resolution
Ranked across the 7-property portfolio