MindMaking Applications

The conversation intelligence applications powering this Mitel Hospitality demo. Every app runs against 100% of calls, emails, and SMS — no sampling.

MindMaking Platform

Built on the vCon open standard, MindMaking turns conversation data into structured, verifiable records that each application analyzes continuously. Traditional QA covers ~2% of calls; MindMaking processes 100% across calls, emails, and SMS. No sampling. No gaps.

Promises

Every commitment, captured and tracked.

Detects commitments made across calls, emails, and SMS — who promised what, to whom — and tracks them as discrete, searchable records tied back to the original conversation.

In a hotel

Front desk says 'I'll have engineering up in 10 minutes.' Promises logs it, links the guest folio, and tracks resolution against SLA.

Front Desk

Engineering

Concierge

NotifyMe

Real-time watchlists for the language that matters.

Monitors conversations in real time against curated watchlists of phrases, terms, and keywords. Matches trigger alerts to designated personnel, each linked to the source conversation.

In a hotel

Trigger an instant alert to the Duty Manager when a guest says 'manager', 'refund', or 'never staying here again' on any line in the property.

Duty Manager

Brand Standards

Safety

RetainIQ

Catch churn signals before the guest checks out.

Identifies dissatisfaction, frustration, and churn-risk language as it surfaces in conversations — flagging at-risk accounts before a formal complaint or cancellation is made.

In a hotel

Surfaces loyalty members trending toward a bad review or cancellation mid-stay, so recovery teams can intervene before checkout — not after the survey.

Loyalty

Guest Recovery

Revenue

Mentor

Ask your own conversation history anything.

Search the entire conversation archive in natural language. Queries pull from transcripts, sentiment, commitments, compliance results, and alerts — and reach to an LLM when broader market context is needed.

In a hotel

Ask: 'Which properties had the most AC complaints last weekend?' or 'Show every call where housekeeping promised a turndown that didn't happen.'

GMs

Operations

Analytics

FAQ

See what guests actually ask — at scale.

Aggregates inbound and outbound questions across calls, emails, and SMS. Visualizes question frequency as scaled circles; drill into the underlying conversations for any topic.

In a hotel

Spot that 38% of inbound calls this week are about pool hours or shuttle schedules — and fix it with signage, IVR copy, or a pre-arrival SMS.

Guest Services

Marketing

IVR Design

AttestIQ

Continuous, auditable disclosure verification.

Automatically verifies that required disclosures, disclaimers, and regulatory language were delivered — replacing manual call sampling with continuous, provable compliance.

In a hotel

Confirms reservation agents read cancellation terms, resort fees, and ID requirements on every booking call — not just the 2% that get sampled.

Reservations

Compliance

Audit